Insurance and deposit

What you can be asked to pay

• Security deposit

  A refundable amount the rental company takes when you pick up the car and gives back when you return it in the same condition. It is paid in person, never online, and each car page shows how much it is.

• Insurance

  Every rental includes third-party cover. Partial or full insurance is an extra, charged per day, that limits what you pay if the rental car is damaged. You choose it when you book. Some rental companies also offer theft protection as a separate extra.

• Your share of damage

  What you pay if the rental car is damaged: nothing for covered damage with full insurance, 20% with partial insurance, and the whole cost with third-party cover only.

Insurance levels compared

Each rental company chooses which levels it offers and at what price. The car page and checkout show them.

• Third Party Liability

  Damage you cause to other people and their property

  Covered

  Damage to the rental car

  Not covered

  You pay for covered damage

  The whole cost

• Partial Insurance

  Damage you cause to other people and their property

  Covered

  Damage to the rental car

  The items the rental company lists

  You pay for covered damage

  20%

• Full Insurance

  Damage you cause to other people and their property

  Covered

  Damage to the rental car

  The items the rental company lists

  You pay for covered damage

  Nothing

What the insurance can cover

Full and partial insurance cover the same list of items, chosen by each rental company. The car page shows its list before you book.

• Third party cover

  Included in every rental

  Covers damage or injury you cause to other people, their vehicle, or their property. It does not cover damage to the rental car you are driving. If the other party is at fault, their insurance covers the damage. A police report is required.

• Accidents

  Covers damage to the rental car caused by a road accident or collision. Important: for accidental damage, a police report is often required. If the police do not come, you should be able to show that you made every possible effort to call them. After any accident, take clear photos of the damage and the full scene (car position, road signs, plates), and send them to the rental company.

• Natural disasters

  Covers damage caused by natural events such as hail, flooding, storm, falling branches, or similar weather incidents.

• Parking Damages

  Covers damage that happens while the car is parked, such as dents or scratches, including cases where the other party is unknown. If available, take photos and try to obtain proof (nearby cameras, witnesses, parking ticket, or any useful detail).

• Window / Mirrors

  Often not covered

  Covers broken or cracked windows and damage to mirrors, such as windshield, side windows, rear window, and side mirrors.

• Tyres

  Often not covered

  Covers tyre damage such as puncture or blowout. Wheel or rim damage is not included.

• Theft

  Covers theft of the vehicle or attempted theft that causes damage. A police report is typically required, and you may be asked to provide supporting documents (for example key return confirmation and incident details).

• Underbody

  Often not covered

  Covers damage to the underside of the vehicle, such as the oil pan, exhaust, suspension parts, or underbody panels.

• Roadside assistance

  Provides help in case of breakdown or immobilization, such as towing, on site repair when possible, battery jump start, or lock out support. If the car cannot continue, a replacement vehicle may be provided when available and when required by the assistance service.

Damage to tyres, glass and the underside of the car is common on rough roads, and these items are often left out of the cover. Check them on the car page before you book.

Pickup and return checklist

Tick the steps as you go. Photos and a signed record of the car's condition settle most disagreements.

If the car is damaged