Frequently Asked Questions

Cria.al is a peer-to-peer car rental platform connecting car owners with renters in Albania. Browse available vehicles, book directly through the platform, and pay a small service fee to secure your reservation.

Cria.al offers local car rentals directly from owners, often at more competitive prices. The platform provides verified owner profiles, secure payments, and 24/7 customer support for a personalized rental experience.

Car handovers are arranged directly with owners at agreed locations. Both parties use the Cria.al app to document the vehicle condition, verify documents, and sign the digital rental agreement.

Cria.al provides insurance coverage for all rentals, secure payment processing, verified owner profiles, and 24/7 support. All vehicles are inspected and must meet platform safety standards.

Both owners and renters can leave reviews after each rental. Ratings cover vehicle condition, communication, and overall experience. This helps maintain high service standards across the platform.

Booking modifications can be requested through the platform up to 48 hours before pickup. Changes are subject to owner approval and may affect pricing.

Many Cria.al owners offer airport delivery for an additional fee. This service must be arranged in advance through the platform's messaging system.

Cria.al provides mediation services for disputes. Their support team reviews evidence from both parties and helps reach fair resolutions based on platform policies and rental terms.

Car owners must provide valid documentation, including vehicle registration, insurance, and personal identification. Vehicles undergo safety inspections before being listed on the platform.

The service fee is paid online during booking. The main rental payment is made directly to the owner upon vehicle pickup, typically in cash. All transactions are documented through the platform.

You need a valid driver's license (held for at least 1 year), passport, and credit/debit card in the main driver's name. The minimum age requirement is 21 (some companies require 23).

Basic third-party insurance is mandatory. Additional CDW (Collision Damage Waiver) and theft protection are strongly recommended. Green Card insurance is required for cross-border travel.

Driving is on the right side of the road. Speed limits are 40 km/h in cities, 90 km/h on highways, and 110 km/h on motorways.

Main highways are generally well-maintained, but rural roads may be unpaved or in poor condition. Mountain roads require extra caution, and GPS coverage can be spotty in remote areas.

A credit card is mandatory for the security deposit (typically €300-500). Most companies accept both cash and cards for rental payment.

Available vehicles include economy cars for city driving and SUVs recommended for rural/mountain areas. Automatic transmission is limited. Rates range from €25-80/day depending on vehicle type.

Call emergency number 112 and contact the rental company's 24/7 support. Police must be called for any accident. Take photos and get witness details if possible.

Yes, but it requires advance permission from the rental company and additional insurance may be needed. Not all vehicles are allowed for cross-border travel, and extra fees apply.

Both petrol and diesel are widely available, but premium fuel may be limited outside major cities. Paid parking is available in city centers, with free parking in most other areas. Keep the tank full when traveling in rural areas.

Yes, winter tires are mandatory from November 1st to April 30th when driving in mountainous regions or during winter conditions. Most rental companies will equip vehicles accordingly during these periods.

Late returns typically incur additional charges calculated hourly or daily according to your rental agreement. It's important to contact the rental company if you expect to be delayed.

Yes, child seats are available upon request for an additional daily fee. It's recommended to book these in advance to ensure availability. Children under 12 must use appropriate restraints by law.

Most rental companies require a credit card for the security deposit. Debit cards may be accepted for the rental payment but not for the deposit. Check specific company policies before booking.

Most rentals operate on a full-to-full policy: you receive the car with a full tank and must return it full. Some companies offer pre-purchase fuel options. Always check the fuel type (diesel/petrol) before filling.

Many rental companies offer unlimited mileage packages, but some may have daily limits. Long-distance or cross-border travel might have different terms. Confirm the mileage policy when booking.

You are responsible for all traffic fines during your rental period. The rental company may charge your credit card for any fines received, plus an administrative fee for processing.

Basic roadside assistance is typically included in the rental price. However, coverage may be limited in remote areas. Premium roadside assistance packages are often available for purchase.

Yes, additional drivers can be added to the rental agreement for an extra fee. They must meet the same age and license requirements as the main driver and be present at pickup.

Check and document all existing damage, scratches, dents, tire condition, fuel level, mileage, and ensure all required safety equipment is present. Take photos and ensure damages are noted on the rental agreement.

Most rental agreements restrict driving on unpaved roads unless you've rented a 4x4 vehicle. Some remote areas or mountain passes may be restricted. Always check the rental terms.

Lost keys must be reported immediately. Replacement costs and service fees will be charged to the renter. Some insurance policies may cover key loss, but additional fees might still apply.

One-way rentals within Albania are possible but usually incur additional fees. The cost depends on the distance between locations and must be arranged in advance.

Most rental vehicles are equipped with anti-theft devices, central locking, and alarms. Some newer models may have GPS tracking. Always lock the vehicle and keep valuables out of sight.

No, smoking is generally prohibited in rental cars. Violations typically result in cleaning fees of €100 or more. This policy applies to both traditional cigarettes and electronic smoking devices.

Vehicles must have a warning triangle, first aid kit, fire extinguisher, and reflective vest. These should be provided by the rental company and their presence should be verified during inspection.

Automatic transmission vehicles are available but in limited supply and typically cost more. Book well in advance if you require an automatic vehicle, especially during peak season.

Immediately report theft to the police and rental company. A police report is required. Theft protection insurance (if purchased) will cover losses minus any deductible. Personal items aren't covered.

Pet policies vary by company. Some allow pets for an additional cleaning fee, others prohibit them entirely. Service animals are generally permitted. Always declare pets when booking.

Cancellation policies vary by company and rate type. Many offer free cancellation up to 48 hours before pickup. Last-minute cancellations may incur charges of up to the full rental amount.

Extensions are possible subject to vehicle availability. Contact the rental company before your scheduled return time. Extensions at the last minute may result in higher rates.

GPS units can be rented for an additional daily fee. Many cars have built-in navigation systems. Download offline maps as backup since coverage can be limited in remote areas.

Most companies offer a 30-minute grace period for returns. After that, late fees apply. Some companies charge by the hour, others for a full additional day.

Document everything with photos, get police report, exchange information with other driver, notify rental company immediately. Don't admit fault or sign any documents you don't understand.

For mountain routes, an SUV or vehicle with higher clearance is recommended. Check weather conditions, carry chains in winter, and ensure you're comfortable with mountain driving techniques.

Common additional fees include young driver surcharge, additional driver fees, GPS rental, child seat rental, after-hours pickup/return, fuel charges, and cleaning fees if necessary.

Book at least 2-3 weeks in advance during regular season, and 1-2 months ahead for peak summer season (June-September). This ensures better vehicle selection and rates.

Running out of fuel may result in service charges if assistance is needed. Always maintain at least quarter tank, especially in rural areas where fuel stations might be scarce.

Ferry travel with rental cars is usually permitted within Albania but must be declared at booking. Additional insurance may be required. Some restrictions apply for international ferry travel.

Most city centers have paid parking zones marked by blue lines. Green lines indicate resident-only parking. Always check signs and pay attention to time limits. Some areas require parking discs.

Most companies have a minimum rental period of 3 days. Some may offer hourly rentals in major cities. Weekly or monthly rentals often come with discounted rates.