Volkswagen Passat

Covers damage or injury you cause to other people, their vehicle, or their property. It does not cover damage to the rental car you are driving. If the other party is at fault, their insurance covers the damage. A police report is required.

Covers damage to the rental car caused by a road accident or collision. Important: for accidental damage, a police report is often required. If the police do not come, you should be able to show that you made every possible effort to call them. After any accident, take clear photos of the damage and the full scene (car position, road signs, plates), and send them to the rental company.

Covers damage caused by natural events such as hail, flooding, storm, falling branches, or similar weather incidents.

Covers damage that happens while the car is parked, such as dents or scratches, including cases where the other party is unknown. If available, take photos and try to obtain proof (nearby cameras, witnesses, parking ticket, or any useful detail).

Covers broken or cracked windows and damage to mirrors, such as windshield, side windows, rear window, and side mirrors.

Covers tyre damage such as puncture or blowout. Wheel or rim damage is not included.

Covers theft of the vehicle or attempted theft that causes damage. A police report is typically required, and you may be asked to provide supporting documents (for example key return confirmation and incident details).

Covers damage to the underside of the vehicle, such as the oil pan, exhaust, suspension parts, or underbody panels.

Provides help in case of breakdown or immobilization, such as towing, on site repair when possible, battery jump start, or lock out support. If the car cannot continue, a replacement vehicle may be provided when available and when required by the assistance service.